Certinia PSA: Live in Weeks, Not Months
Icon1 is a preconfigured Certinia PSA implementation built from 300+ deployments. Less risk, faster results, and an ROI multiplier built in from day one.
Put AI to Work on Salesforce. Safely, and for Real.
As certified Certinia Veda and Agentforce Consultants, we deliver trusted, autonomous AI workflows on Salesforce and Certinia.
Explore Certinia VedaWhich Certinia and Salesforce Services Does Icon Cloud Consulting Offer?
We're a global team of certified experts in CRM, CPQ, PSA, Billing, and Accounting solutions.
Explore Our ServicesSolutions to meet your needs
Unparalleled Expertise
With over a decade of experience and roots at Certinia itself, our team has done this work from both sides.
A Proven Track Record
Our structured approach has produced 300+ implementations with ROIs above 100%.
Products and Services You Can Trust
We stand by our offerings, so much so we use these solutions for our own business. Plus, we back every implementation with a 60-day warranty.
Real People Who Really Care
Work with the same dedicated professionals from kickoff to go-live, wherever you are. Our global team picks up the phone.
What Does It Mean to Work With a Tier 1 Certinia Premier Partner?
Icon Cloud Consulting is recognized as one of only a few Tier 1 Certinia Services Providers nationwide. We offer implementation and administration services, upgrade services, regular health checks, technical platform support on demand, managed services on your schedule, and “Right Practices” consulting built around your actual workflow.
How Does Icon Cloud Consulting Approach Salesforce Revenue Cloud?
With years of on-platform ERP and Billing experience, we're one of the sharpest teams working in Salesforce Revenue Cloud.
Envision the Road to Implementation
An Icon Cloud Consulting partnership makes Certinia implementation seamless. That's because we roll out solutions with a thorough and collaborative 3-step process:
Inception and Prototyping
We start by gathering information about your business's unique needs and drawing up a detailed design document. Once your team signs off on the design, we get to work building a sandbox prototype, testing it thoroughly within a sprint-based cadence and demoing it to you for approval.
User Testing and Transition
Next, your stakeholders get the chance to get hands-on and test our configured solutions with your end-to-end scenarios. Using the feedback from those tests, we enhance the solution and provide a detailed Deployment and Data Migration Plan to make the systems cut-over smooth and seamless.
Go-Live and Ongoing Support
We leverage an “enabled customer” support model to empower your team through Go-Live and beyond, optimizing operations and encouraging growth. After you go live, we focus on maintaining your investment—we carry out upgrades, perform health checks, and resolve any issues you may experience.
We Check All The Boxes
Why choose Icon Cloud Consulting?
- Long-Term Partner
- Dedicated Team of Professionals
- Award-Winning Leadership
- The Most Trusted Partner in the Industry
- 60-Day Service Warranty
- PMI, Certinia and Salesforce Certified
Why Do Professional Services Firms Choose Icon Cloud Consulting?
What makes Icon Cloud Consulting different from other Certinia partners?
Icon Cloud Consulting is one of a small number of Tier 1 Certinia Premier Implementation Partners in North America — a designation that reflects the highest volume of certified implementations and the deepest level of platform expertise in the Certinia ecosystem. The firm has completed over 300 Certinia and Salesforce implementations since 2012, has staff members who previously held critical roles at Certinia itself, and earned the 2022 Certinia Innovation Partner of the Year award. Unlike generalist consulting firms, Icon focuses exclusively on Certinia and Salesforce, which means the team's knowledge of edge cases, upgrade behavior, and platform limitations is unmatched by partners who treat these products as one line item in a broader technology portfolio.
What is Icon's 60-day service warranty, and what does it cover?
Every Icon Cloud Consulting implementation is backed by a 60-day service warranty. If any part of the delivered solution fails to function as designed within 60 days of go-live, Icon fixes it at no additional charge. This warranty reflects the firm's confidence in its Hybrid Agile delivery methodology and its commitment to long-term client partnership. Icon is also unusual in that it uses the same Certinia and Salesforce solutions it implements for its own internal business operations — meaning every consultant has a direct personal stake in the quality of what gets built.
How quickly can Icon Cloud Consulting complete a Certinia PSA implementation?
For clients using Icon1, Icon's pre-configured Certinia PSA package, the implementation timeline is 10–12 weeks to go-live. Icon1 is priced at $10,995 and is available in two versions: one purpose-built for professional services consulting firms and one for SaaS companies. Standard custom Certinia implementations — where the scope is larger or the data migration more complex — typically run 12–20 weeks. Icon puts clients into a working sandbox prototype for hands-on testing within 4–6 weeks of kickoff, so stakeholders see real software early in the engagement rather than at the end.
Does Icon Cloud Consulting support global clients?
Yes. Icon Cloud Consulting serves clients in the United States, Canada, and the United Kingdom, and supports global rollouts for organizations operating across multiple geographies. Standard support hours run from 8:00 AM ET to 5:00 PM PT, Monday through Friday, with extended hours available for offshore customers through Icon's global support team. Clients such as Progesys have maintained Icon support engagements since 2013, describing the firm's service as "a remarkable level of professionalism and expertise" (Riad Faour, CEO, Progesys).